Terms & Conditions

Panasonic New Zealand Ltd, together with its parent company, subsidiaries and affiliates (“Panasonic”, “we”, “us”, “our”) owns and operates this website.

Thank you for reading these Terms and Conditions. By accessing our website you acknowledge that you have read, understood and agreed to these Terms and Conditions.


You may order our products by following the instructions on the catalogue pages of this site. All product prices quoted include Goods and Services Tax (“GST”). Prices may increase or decrease from time to time.

Delivery charges are stated exclusive of GST.

When placing an order for a product on the Panasonic website, you are offering to purchase that product from Panasonic. We may accept or decline your order for any reason.

Your order is accepted when we issue you with an order confirmation via email. You may not cancel your order once we have issued you with an order confirmation.

Payment must be made via our secure online payment provider using either a Visa or Mastercard. If Panasonic is unable to deliver any items, your credit or debit card will be credited with the full cost and delivery charge debited for that item when the order was placed. Panasonic does not store your credit card details.

We may communicate with you regarding your account and orders using your email address, phone number (including text message) and other forms of communications that may reasonably become available to us.

Any orders you place with us on our website will only be accepted by us in New Zealand, will be billed in New Zealand dollars and we will only deliver to New Zealand addresses.

Your order will only be processed during our standard business hours, being Monday to Friday between 8.30am to 5pm.

You can have your order delivered (charges apply) or you can collect your order from our Auckland warehouse.

If we cannot fulfil your order for any reason we will contact you during standard business hours.

Products you purchase from our website must not be resold, we do not supply trade quantities, and we reserve the right to limit the number of an item that can be purchased in a single transaction.


We may add or remove products from the site, and products described on the site may not be available, from time to time. In the event that any product ordered is no longer available we reserve the right to refuse or cancel an order.

While we try to ensure that the price and description of goods or services is accurate, if there is an error with the listing a product on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.


If you elect for delivery your order will be sent by courier and you will be notified of the charge at the time of order.

All orders will require a signature upon delivery. Please make sure the delivery address supplied is where someone is able to sign for the delivery.

Our delivery service is for drop-off only and does not include installation and/ or removal of any existing product(s).

Approximate delivery times (from dispatch)

• Auckland/ greater Auckland - Next business day
• Rest of North Island - 2 business days
• South Island - 2-4 business days depending on location

These delivery timeframes are an indication only and can vary. Subject to product availability, Panasonic aims to dispatch orders placed before 12pm on any business day the same day, and orders placed at any other time on the following business day. Deliveries to rural addresses are likely to take longer than indicated above. Delivery timeframes do not include public holidays.

Approximate delivery fees (excluding GST)
• TV<40 inch - $25
• TV>40 inch - $50
• Washing machine - $50
• Dehumidifier - $25
• Fridge - $50
• Kitchen Major appliances - $50
• Air Conditioning - $50
• Camera and accessories - $5
• Headphones and portable audio - $5
• Small Kitchen appliances - $5
• Microwave - $25
• Audio - $25

Actual delivery charges payable by you will be confirmed at the time you place an order with us. Surcharges may apply for multiple items, or based on the size, weight or any special handling requirements.

If multiple items are ordered and are available within different timeframes, we may deliver the items separately. If this is the case you will not incur any extra delivery cost and your order will only attract the highest applicable delivery fee. E.g. If you order a Fridge, Microwave and a Camera you will be charged a delivery fee of only $50 excl. GST.


Please refer to our Returns & Refund Policy .


If you are consumer you may have additional rights, including under the Consumer Guarantees Act 1993 (“CGA”) and Fair Trading Act 1986 (“FTA”) in relation to your use of this website and any products purchased from this website. Your consumer rights are in addition to these Terms and Conditions and nothing in these Terms and Conditions is intended to have the effect of limiting or reducing your rights.

We are committed to meeting our obligations under the CGA and FTA. You should be aware:

 that under the CGA products sold by us must be safe, of acceptable quality, fit for the purpose they have been purchased for, match the description given, match the sample or demonstration model and be of acceptable condition when received by you;

 the CGA guarantees are in addition to any other warranty offer(s) provided by the manufacturer, or insurance provider (if applicable); and

 the CGA does not apply where the product has been misused, broken or improperly operated.

Otherwise, Panasonic provides information on this website "as is", and to the fullest extent permitted by law, makes no representation as to the accuracy, completeness, or reliability of the information on this website.

To the fullest extent permitted by law, Panasonic will not be liable in contract, tort (including negligence) or otherwise to you for any direct, indirect or consequential loss or damage arising out of or in connection with this website, including (without limitation) loss or damage you might suffer as a result of:

 errors, mistakes or inaccuracies on the website;

 any act you take, or fail to take, due to any information contained on or referred to on the website;

 personal injury or property damage of any kind resulting from your access or use of the website;

 any unauthorised access to or use of the websites secure servers; and/or

 any interruption or cessation of transmission to or from the website;


These Terms and Conditions are governed by, and are to be interpreted in accordance with, the laws of New Zealand, and the parties submit to the non-exclusive jurisdiction of the New Zealand courts.


We may use “cookies” on our website to help identify us you when you use our website or to help us improve your experience when using our services. If you do not accept our cookies, some pages may not operate as intended and you may not be able to access certain information on our website.


We understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.



All intellectual property rights in this website are owned by Panasonic or our licensors. Everything on this website, unless otherwise stated, is copyright. All rights are reserved. No part of this website may be extracted, copied or otherwise reproduced, in any form whatsoever, without our prior written consent.


Panasonic reserves the right to alter, modify or update these Terms and Conditions at any time, and in its sole discretion. We will notify you of any changes by posting an updated version on our website. It is your responsibility to check our website periodically for changes to these Terms and Conditions. If you do not accept any of the alterations, modifications or updates to these Terms and Conditions, you must immediately cease using our website and making any orders or purchases.